Welcome to our FAQ page! Below you’ll find answers to the most common questions about our products, orders, shipping, and more.
About Our Products
Are your products safe for all pets?
Yes, all our supplements are carefully formulated and tested to be safe for pets. Please read product descriptions and consult with your vet if your pet has a medical condition.
Are your ingredients natural?
Yes, we use only high-quality and natural ingredients in all our supplements to ensure the best for your furry friends.
Orders & Payments
How do I place an order?
Simply browse our website, add products to your cart, and proceed to checkout. Follow the steps to complete your payment securely.
What payment methods do you accept?
We accept:
- PayPal
- Visa
- Mastercard
- American Express
- Apple Pay
-
- Discover
- Google Pay
- Maestro
- Shop Pay
- UnionPay
Can I change or cancel my order after placing it?
If your order hasn’t been processed yet (within 24 hours), email us at info@activefurnutrition.co.uk and we’ll do our best to help.
Shipping & Delivery
How long does delivery take?
Orders are processed within 24 hours and delivered in 2–4 business days across the UK.
Do you offer free shipping?
Yes! We offer free standard shipping on all orders within the UK.
Which couriers do you use?
We ship using Royal Mail, DPD, and Amazon Shipping for fast and reliable delivery.
Do you ship internationally?
Currently, we only ship within the United Kingdom.
Returns & Refunds
Can I return a product?
Yes, you may return unused and unopened items within 30 days of delivery. See our Return Policy for full details.
How do I request a refund?
Contact us at info@activefurnutrition.co.uk with your order number and reason for return. We’ll guide you through the process.
Contact & Support
How can I contact you?
You can reach us via email at info@activefurnutrition.co.uk.
Customer Support:
Business Address: 179 Sackup Lane, Darton, S75 5AU, United Kingdom
Email: info@activefurnutrition.co.uk
Phone: +44 7884 880988